Transactional email, SMS and WhatsApp through one enterprise-grade API. Dedicated IP pools, delivery monitoring that warns you before your customers notice, and compliance evidence on demand — free to start, zero lock-in.
Free tier with real sending limits — guided setup designed to get your first send out in about 12 minutes.
The CommTunnel control plane — email, SMS and WhatsApp delivery with real-time analytics
99.7%
inbox placement design target — engineered into routing, IP warm-up and provider feedback
<120ms
API response design target — your OTP arrives before doubt does
12 min
signup-to-first-send design target — migration measured in minutes
Specification figures are engineering design targets under normal sending conditions — actual results vary with list quality, content and recipient infrastructure.
The transformation
Organisations run on messages, files and calls — but consumer chat tools keep that record outside your control, fragmented across personal accounts.
People should spend less time fighting processes — and more time doing the work that matters.
Technology should remove friction while keeping humans in control — automating the repetitive, never the accountable.
When a message silently fails, someone's week gets worse. CommTunnel answers to each of them.
CEOs & Business Owners
Every OTP that never arrives is a customer you paid to acquire, walking away. CommTunnel protects the revenue your messages carry — and collapses three vendor contracts into one bill with numbers you can actually hold.
CTOs, CIOs & Engineering Leads
One REST API, SMTP relay or SDK for email, SMS and WhatsApp. OpenAPI spec, Postman collection and verified webhooks included. Setup is designed to get you migrated in about 12 minutes — and leaving later means changing a hostname. That is zero lock-in, in writing.
Product, Growth & CRM Teams
Campaigns, confirmations and notifications with inbox placement you can actually see — per domain, per provider. Built to surface degradation 30–60 minutes before your support queue fills up — not in next quarter's churn review.
Compliance Officers, DPOs & Auditors
Every send, every login, every policy change captured automatically, retained by policy and exportable in one click. SOC 2, GDPR and HIPAA evidence on demand — your next audit stops being a spreadsheet emergency.
Platform, SRE & DevOps Teams
SLO monitors with burn-rate alerting tell you exactly how long you have before customers feel it. Automated runbook remediation acts while you sleep — and the post-incident evidence writes itself.
Public Sector & Institutional Leaders
Ministries, agencies and universities send the messages citizens depend on: admissions, benefits, emergency notices. CommTunnel delivers them with immutable audit trails, per-organisation isolation and a procurement-friendly free tier.
Capabilities that end the vendor juggling — each one measured by the failures it prevents.
REST API or SMTP relay for password resets, OTPs and notifications that reach the inbox. Dedicated IP pools isolate your reputation from every other sender — and automatic warm-up protects new domains from the spam penalty that kills most migrations.
Same tracking, same webhooks, same compliance controls across all three channels. Stop maintaining three integrations, three dashboards and three support contracts for what should be one unified messaging operation.
Inbox placement monitoring, cross-provider delivery signals and domain-level dashboards. SLO monitors are engineered to flag degradation 30–60 minutes before your support queue feels it — with alerts that fire while it is still cheap to fix.
Automated retention policies, legal holds and access reviews. Every send, login and policy change captured in immutable, exportable audit trails — SOC 2, GDPR and HIPAA evidence on demand, not three days before the assessment.
Automated volume ramping takes you from 100 to 1M+ messages a month without burning your domain. Real-time bounce safeguards pause sending when something looks wrong and resume when it does not — no 3am wake-ups.
OpenAPI spec, Postman collection and SDKs for every major language, with webhook verification included. Your exit is built into the product: switching providers later means changing a hostname.
Real-time delivery analytics, dedicated IP pools and automatic failover — visible from the first message. While your current provider logs bounces after they happen, CommTunnel catches degradation before your customers notice.
No gated features, no 'upgrade to unlock' bait, no trial timer. Inbox placement engineered toward 99.7%, API responses tuned for sub-120ms and a signup-to-first-send measured in minutes — you pay only when you outgrow real limits.
Teams leave SendGrid, Mailgun and AWS SES for three reasons: they were blackholed and nobody told them, compliance was a spreadsheet nightmare, or adding WhatsApp meant a whole new vendor. CommTunnel ends all three.
Technical foundation
A cloud-native, API-first foundation your technical team can evaluate on its merits — business value first, technical depth available to those who need it.
Modular services scale independently, so capacity grows with your operation and a change in one area does not destabilise the whole.
Documented APIs make integration with payment gateways, identity systems, ministries, ERP or legacy databases a design decision — not a negotiation.
Application health, performance and usage are monitored continuously, so issues are detected and addressed before users report them.
Version control, automated testing and staged deployment mean changes reach production predictably — and reversibly.
Structured data models, protected backups and managed growth paths keep institutional data consistent as volumes grow.
Web and mobile access with responsive, role-appropriate views — the platform works for every user, on every device, including low-bandwidth conditions.
Security by design
Security is not a feature bolted on at the end. It is an architectural principle applied from the first design decision through daily operations.
Role-based permissions ensure every user sees and does exactly what their responsibility requires — no more, no less. Strong authentication and session management are standard.
Data is encrypted in transit and, where stored, at rest — protecting records against interception and unauthorised access.
Every significant action — creation, edit, approval, release, access — is logged with user, time and context. Institutional decisions can be reconstructed and defended.
Segregated environments, protected backups and defined recovery procedures keep your data safe and your operations recoverable.
Systems are monitored for availability and anomalies, with defined procedures for response, escalation and communication.
Version control, peer review, automated testing and staged deployment keep every change controlled — through the whole lifecycle, not just at launch.
We engineer to recognised security standards and will support your technical, security and audit reviews with full documentation. We claim specific certifications only where they are actually held.
Legacy providers profit from switching costs, so silent failures persist. CommTunnel inverts the incentive: monitoring that surfaces problems early, remediation that fixes them automatically, and an exit that takes minutes — a platform confident in its delivery does not need to trap you.
Email here, SMS there, WhatsApp through a third integration — each with its own dashboard, invoice and support queue. CommTunnel unifies all three channels behind one API, one control plane and one contract, so you run one messaging operation instead of three.
RBAC with per-member granularity, step-up authentication on sensitive operations, immutable audit trails and per-organisation isolation. The answers your security questionnaire needs are architecture, not promises — which is how approvals start getting signed.
The free tier carries real sending limits and every capability — no credit card, no trial timer, no gotchas. You upgrade when you outgrow the limits, not because a feature you already used moved behind a paywall.
How we deliver
Software is not finished at launch — that is where the real work begins. Every Heedfx engagement follows a disciplined lifecycle, with clear deliverables and exit criteria at every phase.
We study how your operation actually works — processes, constraints, people — and agree the outcomes that will define success. Understanding first, requirements second.
Workflows, data models, integrations and security architecture are designed and reviewed with your team before a line of code is written.
Iterative development with working software in your hands early and often — version-controlled, peer-reviewed and automatically tested throughout.
Legacy data migration, third-party integrations and structured acceptance testing against your real operational scenarios — not generic test scripts.
Staged rollout with role-based user training, hypercare support and a deliberate cutover plan. Adoption is managed, not assumed.
Monitoring, maintenance, security updates and a continuous improvement loop driven by real usage data and your team's feedback.
Start where you are
No pressure toward a single "buy now" decision. Choose the conversation that matches where your organisation is today.
Understand what each platform does, who it serves and how it is delivered.
Explore the ProductsSee the platform working end-to-end, guided by a specialist who can answer live.
Book a Product DemonstrationPut our architecture, security model and integration approach in front of your engineers.
Request a Technical ReviewDiscuss outcomes, timelines, commercial models and total cost of ownership.
Talk to an ExpertA structured briefing covering security, auditability, data residency and public value.
Request an Institutional BriefingMore from Heedfx
Your competitors already run email, SMS and WhatsApp from one control plane. Start free on the tier with real limits — or book a delivery review and bring your worst bounce log.
Get our latest insights on technology, engineering, and product strategy delivered to your inbox.
No spam. Unsubscribe anytime.
