45 manual processes automated, 12,000+ hours saved annually, and 99.5% workflow completion rate.
An insurance company's underwriting, claims, and compliance teams were drowning in manual handoffs. Approvals took days because nobody knew where a request was in the pipeline. Escalations were ad-hoc, and there was no visibility into bottlenecks or SLA compliance.
Heedfx built a workflow automation platform using Temporal for durable, auditable process orchestration. The system handles multi-step approvals, parallel reviews, SLA tracking, and automatic escalations. A management dashboard provides real-time visibility into workflow health and bottlenecks.
45 manual processes fully automated
12,000+ staff hours saved annually
99.5% workflow completion rate with SLA tracking
Average approval time reduced from 4 days to 6 hours
“We finally have visibility into every process. Heedfx built a system that doesn't just automate — it makes our operations predictable.”
VP of Operations
Insurance Company
