A durable workflow orchestration platform for underwriting, claims and compliance — multi-step approvals, SLA tracking and automatic escalation, fully auditable.
Representative engagement — anonymised and illustrative. It describes the kind of problem we solve and the platform we build, not client-confidential performance data.
An insurance company's underwriting, claims, and compliance teams were drowning in manual handoffs. Approvals took days because nobody knew where a request was in the pipeline. Escalations were ad-hoc, and there was no visibility into bottlenecks or SLA compliance.
Heedfx built a workflow automation platform using Temporal for durable, auditable process orchestration. The system handles multi-step approvals, parallel reviews, SLA tracking, and automatic escalations. A management dashboard provides real-time visibility into workflow health and bottlenecks.
Durable orchestration with Temporal keeps long-running processes on track across restarts
Every request has a visible status — no more lost handoffs between teams
SLA tracking and automatic escalation replace ad-hoc chasing
Management dashboards expose bottlenecks while they can still be fixed
Design and build of an AI-assisted claims processing platform that replaces a decade-old manual workflow with digital intake, automated data extraction and rule-based routing.
Product strategy, architecture and delivery of a multi-tenant property-management SaaS — taking a founding team from vision to a production platform with secure rent payments.
