75% reduction in claim processing time through AI-powered document intelligence and automated routing.
A mid-size insurance company was processing claims manually through a legacy system built in the early 2010s. Average claim processing took 12 business days. Error rates from manual data entry exceeded 8%, leading to frequent disputes and customer dissatisfaction.
We designed and built a cloud-native claims processing platform with AI-driven automation. The system uses NLP to extract structured data from claim documents, an ML-based classification engine to route claims automatically, and a real-time management dashboard for operations visibility.
Claim processing time reduced from 12 days to 3 days
Manual data entry errors dropped from 8% to under 1%
Customer satisfaction scores improved by 32%
$2.4M estimated annual savings
“Heedfx transformed our claims operation. What used to take our team weeks now happens in days — with fewer errors and happier customers.”
Director of Operations
Insurance Client
