A phased modernisation of telecom BSS modules onto a unified service platform — event-driven integrations, a shared customer profile and automated billing validation.
Representative engagement — anonymised and illustrative. It describes the kind of problem we solve and the platform we build, not client-confidential performance data.
A telecom operator relied on a fragmented BSS stack with separate systems for customer onboarding, billing, and support. Revenue leakage and invoice disputes were increasing, and releases were blocked by brittle legacy integrations.
We rebuilt critical BSS modules on a unified service platform with event-driven integrations, a shared customer profile, and automated billing validation. Legacy components were migrated incrementally to avoid service disruption.
Incremental migration avoids service disruption to subscribers
A shared customer profile replaces fragmented onboarding, billing and support views
Automated billing validation catches errors before invoices reach customers
Event-driven integrations unblock the release cadence
Design and build of an AI-assisted claims processing platform that replaces a decade-old manual workflow with digital intake, automated data extraction and rule-based routing.
Product strategy, architecture and delivery of a multi-tenant property-management SaaS — taking a founding team from vision to a production platform with secure rent payments.
