Billing accuracy improved to 99.8% and monthly release cycles moved to weekly deployments.
A telecom operator relied on a fragmented BSS stack with separate systems for customer onboarding, billing, and support. Revenue leakage and invoice disputes were increasing, and releases were blocked by brittle legacy integrations.
We rebuilt critical BSS modules on a unified service platform with event-driven integrations, a shared customer profile, and automated billing validation. Legacy components were migrated incrementally to avoid service disruption.
Billing accuracy improved from 96.9% to 99.8%
Invoice disputes reduced by 41%
Release cadence improved from monthly to weekly
Customer onboarding time reduced by 58%
“Heedfx modernized our core operations without interrupting subscribers. We now release faster and bill with confidence.”
Chief Digital Officer
Telecom Operator
