No-show rate dropped from 23% to 9%, with 18,000+ patients adopting the app in 4 months.
A network of 30+ medical clinics needed a unified patient-facing mobile app. Patients booked appointments by phone, leading to high no-show rates, scheduling conflicts, and administrative overhead.
We designed and built a cross-platform mobile app (React Native) with a centralized scheduling engine. The system includes real-time availability, automated reminders via push and SMS, secure messaging with care teams, and a clinic admin dashboard.
No-show rate reduced from 23% to 9%
Phone-based bookings dropped by 68%
18,000+ patients adopted the app in 4 months
Patient satisfaction scores increased by 27%
“Our patients love the app, and our front desk staff finally have room to breathe.”
Chief Medical Officer
Healthcare Network
